The Right Technology Partner
The right technology partner can provide significant value to your company or practice. An increasing number of businesses and organizations are turning to outsourcing all of their technology needs to improve service to their employees and staff and minimize downtime. What should you be looking for when searching for an IT partner? Because each IT provider's process is different, you need an ideal "dating profile" to help you find the right partner. Here are some traits that should help you on your search:
Reliability: CCB has been providing technology service and advice for 17 years. We have seen a lot of competitors come and go during that time. We love technology and we love to serve and we can't imagine doing anything else.
Consistency: The key to delivering a consistent customer experience is process and documentation. We are zealous about keeping up with the details - so you don't have to.
Makes you feel secure: The constant battle against cyber-attacks, data protection and retention, disaster recovery and more involves constant oversight and research that most IT vendors are simply not putting the appropriate resources on.
Maturity: A lack of expertise and operational maturity often leads to spending too much on IT solutions that are not the right fit at the right time. The complexity of managing vendors, networks, multiple locations and technologies can overwhelm some who lack management depth.
Personality: Find a partner that caters to your type and size of organization. The best IT partners offer preventive maintenance along with troubleshooting. Look for a friendly, knowledgeable staff that gladly assists with any questions.
Courtship (Onboarding): Onboarding will tell you a lot about how things will go long-term. Ask about their onboarding process. The IT partner you want should be prepared to record your specific documentation; including network diagrams, vendor contacts, internal IT policies, backup recovery and incident response plans, etc. Of course your new partner should install their management and security software to all of your systems to begin looking out for you.
Proposal: The right IT partner will recommend improvements to your IT environment to make it more compliant, standardized, secure, efficient, etc. You should have prioritized estimates for all IT spend and you should be assigned a client success team to handle day-to-day issues and host regular meetings.
Loves to Learn: Choose an IT partner that is absolutely passionate about education—approaching the latest technology with a healthy mix of enthusiasm and skepticism. And they should fully test new solutions before ever presenting them to you.
Loves to Communicate: Your client success team should schedule regular meetings to ensure things are being handled to your satisfaction and in accordance with your expectations. They should provide security reports and demonstrate how they are creating value. Finally, they should regularly check progress against your roadmap and budget.
In short, the right partner remains focused on solutions that deliver results and keeps your IT services problem free. At CCB Tech Group, delivering best-in-class service happens naturally through proven practices that yield positive results.