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© 2019 by CCB Tech Group

Warranty and Returns

All hardware products purchased from CCB Tech Group (CCB) in the U.S. or Canada will come with a 90-day, 1-year or other * limited hardware warranty.  The product manufacturer may extend the hardware warranty beyond the 1 year warranty CCB offers.  CCB offers multiple delivery methods for warranty service, including but not limited to parts and product dispatches, mail-in service and onsite service. Renewals and extensions of your limited hardware warranty may also be available after you purchase your product(s). To determine the warranty that came with your hardware product(s), or the warranty renewal or extension that you purchased, see your invoice, signed quote, receipt or other sales documentation. Additional details related to warranty duration are listed below.

 

* See your invoice or signed quote to confirm length of service after which remote and on-site service are subject to a separate charge.

What is covered by this limited hardware warranty?

 

This limited hardware warranty covers defects in materials and workmanship in products sold to you by CCB regardless of the manufacturer.  This limited hardware warranty includes:

  • Technical telephone support access during normal business hours

  • Remote troubleshooting assistance for common support issues, when available and with Customer’s consent, in which CCB technicians can connect directly to your system over a secure internet connection to expedite troubleshooting. 

  • On-site dispatch of technician and/or parts to Customer’s business location for repairs and resolution necessary to remedy a qualified incident. 

 

What is not covered by this limited hardware warranty?

 

Customer Data and Data Loss - CCB recommends regular backup of data. In cases where a hard drive failure is detected, if the hard drive is still under warranty it will replaced. However, customer data stored on the defective hard drive will be lost once the drive is replaced.  The customer is responsible for applications, the security, backup and re-installation of their data always unless the customer has contracted CCB for these services.

 

Damage Exclusions:

  • Products for which CCB has not received payment.

  • Relocation or transportation.

  • Servicing not authorized by CCB.

  • Usage not in accordance with product instructions.

  • Improper voltage selection on systems power supply.

  • Unreasonable or excessive use.

  • Accidental damage.

  • Malicious damage.

  • Environmental conditions.

  • Act of God, fire, flood, act of violence or any similar occurrence.     

  • Software, including without limitation, the operating system and other software

  • Integrating accessories, parts or components not supplied by CCB.

  • Products with missing or altered service tags or serial numbers.

  • Normal wear and tear.

  • Virus and/or malware infection

 

How long does this limited hardware warranty last?

 

This limited hardware warranty lasts for the time period indicated on your packing slip, invoice signed quote, receipt or sales documentation.  In general, hardware items are warranted by CCB for one year unless the manufacturer warranty exceeds that time period.  Labor is warranted for 30 days.  All warranty terms begin on the date of sale on the invoice. Items marked as a "Final Sale" cannot be returned for any reason. If upon installation, you find a defect within 30 days of the invoice date, CCB Tech Group will exchange the defective item for another of like kind. No exchanges, refunds or returns for any other reason.

 

Damaged product in shipping - Any claim for damage needs to be initiated by either the purchaser of the goods or the person receiving the goods within 24 hours of receipt. The claim needs to be made directly with UPS, FedEx, USPS, or another carrier. The container or shipping box should be retained for possible field inspection. Contact with the carrier should be done at the time of delivery or as soon as possible.

 

What do I do if I need warranty service?

 

Call 229-259-0104 or send an email to support@ccbtg.com

 

CCB will create a support ticket and dispatch an engineer after the initial diagnosis of the problem and severity.  The length of time for repair resolution under our limited hardware warranty is dependent on parts availability and shipping status (including delays from weather or circumstances beyond our control).

 

Customer Obligations - In order to enable CCB to carry out its support obligations the customer without limitation should:

 

  • Provide CCB with full, safe and prompt access to the products.

  • Where possible, provide a technically competent person with knowledge of the system and fault to be present throughout the repair and to actively assist in troubleshooting.

  • Ensure the system is in an easily accessible location with adequate space, health and safety conditions.

  • Provide such telecommunication facilities as are reasonably required by CCB for the performance of its obligations and for any other testing, diagnostic and remedial purposes at the customer's expense.

  • Keep full security copies of any software and data in accordance with best computing practices.

  • Inform CCB of any system relocation.

  • Any other actions that CCB may reasonably request in order to best perform the service.

 

CCB DOES NOT TAKE RESPONSIBILITY FOR THIRD PARTY WARRANTIES OR FOR ANY EFFECT THAT THE CCB SERVICES MAY HAVE ON THOSE WARRANTIES.  WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED HARDWARE WARRANTY, AND WE DO NOT ACCEPT LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR DAMAGED DATA OR SOFTWARE. CCB DOES NOT WARRANT THAT THE OPERATION OF ANY PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.